At Chelsea Athleisure, we’re dedicated to delivering your order quickly and seamlessly so you can enjoy your new pieces with ease.

Delivery Options

We offer free standard delivery worldwide on all orders with no minimum spend required.

• United Kingdom (mainland):
  Estimated delivery: 2–4 working days.
• United States:
  Estimated delivery: 5–10 working days.
• Canada:
  Estimated delivery: 7–12 working days.
• Europe (including Germany, France, Austria, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Switzerland, Greece, Ireland, Spain, and more):
  Estimated delivery: 4–8 working days.
• Australia & New Zealand:
  Estimated delivery: 7–14 working days.
• Rest of the World (including Hong Kong, Singapore, Cyprus, Iceland, and others):
  Estimated delivery: 10–20 working days.

Order Processing

Orders placed before 2pm GMT (Monday–Friday) are typically processed and dispatched the same day. Orders placed after 2pm or on weekends/public holidays will be processed the next working day.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order anytime in your Chelsea Athleisure account.

We're sorry to hear you're having an issue with your Chelsea Athleisure order – we're here to make it right! 💕

Common order problems include:

• Wrong item received
• Damaged or faulty product
• Missing items
• Sizing/fit concerns
• Delivery delays or tracking issues

What to do next

The fastest way to resolve your issue is to contact our friendly Customer Support team. Please have your order number ready and tell us:

• Your order number (found in your confirmation email)
• A description of the problem
• Photos if it's a damaged or faulty item (this helps us process it quicker!)

You can reach us by:

• Replying directly to your order confirmation email
• Using our Contact Form here
• Messaging us on live chat (available on the website during business hours)

We'll typically respond within 24–48 hours and guide you through the next steps – whether that's a replacement, refund, or return.

Orders placed before 2pm GMT (Monday–Friday) are typically processed and dispatched the same day. Orders placed after 2pm or on weekends/public holidays will be processed the next working day.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order anytime in your Chelsea Athleisure account.

Expected Delivery Date

We aim to deliver your Chelsea Athleisure order quickly. Times below are from dispatch (usually same day for orders before 2pm GMT, Mon–Fri).

Standard Free Shipping

• UK (mainland): 2–4 working days
• United States: 5–10 working days
• Canada: 7–12 working days
• Europe: 4–8 working days
• Australia & New Zealand: 7–14 working days
• Rest of World: 10–20 working days

Express Options (Paid)

• UK Next Day: Next working day
• US/Europe Express: 2–5 working days
• Australia Express: 4–7 working days

We understand plans can change! Here's how to handle modifications to your Chelsea Athleisure order or delivery address:

If your order hasn't shipped yet

• Yes, we can help! Contact our Customer Support team as soon as possible.
• Provide your order number and the changes needed (e.g., update address, add/remove items, change size/color where stock allows).
• We'll do our best to update it before it ships.

If your order has already shipped

• Unfortunately, we can't modify or redirect it once it's with the carrier.
• You can refuse delivery, or wait for it to arrive and then start a return/exchange.
• For a new correct address, simply place a new order – we'll get it right this time! 💕

How to request a change

The quickest way is to:

• Reply directly to your order confirmation email, or
• Use our Contact Form here

Please include:

• Your order number
• Your full name
• The exact changes required

We'll respond within 24–48 hours (often sooner!).

Thank you for your understanding – we're here to make your Chelsea Athleisure experience perfect! ✨

At Chelsea Athleisure, we want your shopping experience to be smooth and transparent – including understanding any potential extra fees.

Orders shipped within the UK or EU

• No customs or import fees apply.
• All duties and taxes are included in your order total.

Orders shipped outside the UK/EU (e.g., United States, Canada, Australia, Switzerland, Norway, Rest of World)

• Your order may be subject to import duties, taxes, and customs fees charged by your local customs authority.
• These fees are not included in your Chelsea Athleisure order total or shipping cost.
• They are calculated and collected by the courier upon delivery (or sometimes in advance).
• The amount varies by country and order value – we unfortunately have no control over these charges.

Common examples

• United States: Orders over $800 USD may incur duties.
• Canada: Duties and taxes often apply to most fashion imports.
• Australia: GST (10%) plus possible duties on orders over $1000 AUD.
• Switzerland & Norway: Duties and VAT typically apply to all imports.

We recommend checking your country's customs website for the latest thresholds and rates.

Tips to prepare

• Select DDP (Delivered Duties Paid) at checkout if available in your region – this option pre-pays estimated duties for a smoother delivery (extra fee applies).
• Keep your order confirmation handy in case the courier contacts you.

If you've already been charged unexpected fees or need help with a customs issue, our Customer Support team is happy to assist where we can.
Contact us here.

Thank you for choosing Chelsea Athleisure – we’re excited for your order to arrive! ✨

At Chelsea Athleisure, we make returns simple and hassle-free.

We offer free returns worldwide – no matter where you are.

How to Start Your Return

1. Log into your Chelsea Athleisure account or use your order confirmation email.
2. Go to the "Returns" section and select the items you'd like to return.
3. Choose your preferred return method (printed label or QR code).
4. Pack your items securely (unworn, with original tags and packaging).
5. Drop off at your chosen courier.

Alternatively, reply to your order confirmation email or contact our support team with:

• Your order number
• Items you're returning
• Your shipping address

We'll send you a return label right away.

Important Notes

• Items must be returned within 30 days of delivery.
• Returns must be unworn, unwashed, and in original condition with tags attached.
• In the unlikely event of a faulty item, please include photos when contacting support – we'll prioritise your case.

At Chelsea Athleisure, we make returns simple and hassle-free.

We offer free returns worldwide – no matter where you are.

How to Start Your Return

1. Log into your Chelsea Athleisure account or use your order confirmation email.
2. Go to the "Returns" section and select the items you'd like to return.
3. Choose your preferred return method (printed label or QR code).
4. Pack your items securely (unworn, with original tags and packaging).
5. Drop off at your chosen courier.

Alternatively, reply to your order confirmation email or contact our support team with:

• Your order number
• Items you're returning
• Your shipping address

We'll send you a return label right away.

Important Notes

• Items must be returned within 30 days of delivery.
• Returns must be unworn, unwashed, and in original condition with tags attached.
• In the unlikely event of a faulty item, please include photos when contacting support – we'll prioritise your case.

Still Waiting on Your Refund or Exchange?

Updated December 2025

We know waiting can be frustrating – we're here to help get things sorted quickly for you! 💕

Refund Timeline

Once we receive your returned items at our warehouse:

• Refunds are typically processed within 3–5 working days.
• The funds will appear back in your account within 5–10 working days (depending on your bank or payment provider).

Exchange Timeline

• If you've requested an exchange, we'll ship your new item as soon as your return is received and checked (usually within 2–4 working days).
• You'll get a shipping confirmation email with tracking.

Why there might be a delay

• High volume periods (e.g., sales or holidays)
• Carrier delays in returning your package to us
• Quality checks on returned items
• Bank processing times

How to Check Your Status

1. Log into your Chelsea Athleisure account – you'll see updates in your order history.
2. Check your emails (including spam) for return received/refund processed notifications.
3. Track your return package using the label we provided.

Still waiting longer than expected?

Don't worry – contact our Customer Support team with your order number and return tracking details (if you have it). We'll check the status immediately and keep you updated.

At Chelsea Athleisure, your satisfaction is our priority. We want you to feel confident and comfortable in every piece, which is why we offer a simple and generous returns policy. 💕

Key Details

• Returns Window: You have 30 days from the date of delivery to return your items.
• Free Returns Worldwide: We cover the cost of returns no matter where you are – hassle-free!
• Condition of Items: Items must be unworn, unwashed, undamaged, and in their original condition with all tags and packaging attached.
• Original Purchase Only: Sale items, final clearance, and certain accessories (e.g., underwear for hygiene reasons) are non-returnable.

What You Can Return

• Full-priced and sale items (excluding final clearance)
• Most accessories (except underwear and socks for hygiene reasons)

Refund or Exchange

• Refund: Processed to your original payment method within 3–5 working days of receiving your return.
• Exchange: Available for size/color swaps (subject to stock). We'll ship your new item quickly once we receive the original.

How to Return

1. Log into your account and start a return, or reply to your order email.
2. We'll provide a free return label (printed or QR code).
3. Pack securely and drop off with the courier.
4. Track your return and we'll notify you when it's processed.

Faulty or Damaged Items

If you receive a faulty or incorrect item, contact us immediately with photos – we'll prioritise a replacement or full refund (including shipping costs).

Yes! At Chelsea Athleisure, we’re happy to help you exchange your item for a different size, color, or style (subject to stock availability). 💕

How Exchanges Work

• Free worldwide exchanges – just like our returns.
• You have 30 days from delivery to request an exchange.
• Items must be unworn, unwashed, in original condition with tags and packaging attached.

How to Exchange

1. Log into your Chelsea Athleisure account.
2. Go to your order history and select "Return/Exchange".
3. Choose "Exchange" and pick your new size/color/style.
4. We’ll send you a free return label (printed or QR code).
5. Send back the original item – once we receive and check it, we’ll ship your new one right away (usually within 2–4 working days).

Alternative option: If your preferred item is urgent or out of stock for exchange, many customers prefer to:

• Place a new order for the correct item
• Return the original for a full refund

This way you get the new piece faster!

Faulty Items

If your item is faulty, we’ll prioritise a free replacement – just send photos when contacting support.

Don't worry – mistakes happen, and we're here to help sort it out quickly and kindly! 💕

If you've accidentally returned an item that isn't from Chelsea Athleisure

What to do next

1. Contact our Customer Support team right away – the sooner we know, the easier it is to resolve.
   Reply to your return confirmation email, or
   Use our Contact Form here
   Please include:
   Your Chelsea Athleisure order number
   Your return tracking number (if you have it)
   A description or photo of the item you sent by mistake (this helps us identify it in our warehouse)
   
2. We'll check our warehouse
   Once your package arrives (or if it's already here), our team will locate the incorrect item.
3. Options we'll offer
   Return the mistaken item back to you – we'll ship it back at no extra cost (or with a small fee depending on circumstances).
   Help you return it to the correct brand – we can provide guidance or even a prepaid label if possible.
   If you've also returned Chelsea Athleisure items in the same package, we'll process your proper refund/exchange as usual.
   

Good to know

• We handle thousands of returns, so non-brand items do occasionally arrive – you're not alone!
• Processing may take a few extra days while we sort and verify items.

At Chelsea Athleisure, we make returns simple and hassle-free.

We offer free returns worldwide – no matter where you are.

How to Start Your Return

1. Log into your Chelsea Athleisure account or use your order confirmation email.
2. Go to the "Returns" section and select the items you'd like to return.
3. Choose your preferred return method (printed label or QR code).
4. Pack your items securely (unworn, with original tags and packaging).
5. Drop off at your chosen courier.

Alternatively, reply to your order confirmation email or contact our support team with:

• Your order number
• Items you're returning
• Your shipping address

We'll send you a return label right away.

Important Notes

• Items must be returned within 30 days of delivery.
• Returns must be unworn, unwashed, and in original condition with tags attached.
• In the unlikely event of a faulty item, please include photos when contacting support – we'll prioritise your case.

We’re here to answer your questions about payments at Chelsea Athleisure – everything is secure, fast, and hassle-free thanks to our trusted partner, Razorpay. 💕

Common Payment Questions

• What payment methods do you accept?
  Over 100 options including Credit/Debit Cards (Visa, Mastercard, Rupay, Amex), UPI (Google Pay, PhonePe, BHIM), Netbanking, Wallets (Paytm, etc.), EMI, PayLater, and International Cards in 100+ currencies.
• Is my payment information safe?
  Yes! All transactions are protected with PCI DSS Level 1 compliance and bank-grade encryption. We never store your full card details.
• Why did my payment fail?
  Common reasons: insufficient funds, incorrect card details, bank restrictions, or temporary network issues. Try another card/UPI or contact your bank. If it still doesn’t work, reach out to us.
• Can I get an invoice or receipt?
  Absolutely – you’ll receive an order confirmation email with full details. A GST invoice (for Indian orders) is also attached or available in your account.
• Do you support international payments?
  Yes! Pay seamlessly in your local currency where supported. International cards are accepted worldwide.
• What if I’m charged twice or see an authorisation hold?
  Authorisation holds (pre-authorisation checks) are released automatically within 5–7 days. Double charges are rare – if you spot one, contact us with your order number and we’ll resolve it immediately.

Still have a payment question?

Our Customer Support team is ready to help with any transaction concerns.
Contact us here

At Chelsea Athleisure, we always strive to keep our prices fair, consistent, and competitive while delivering premium quality athleisure pieces you love. 💕

Do prices change often?

• We rarely change prices outside of official sales or new collection launches.
• Occasionally, we may adjust prices due to:
  Rising production or material costs
  Currency fluctuations (for international pricing)
  New product improvements or premium fabrics
  

What if the price drops after I purchase?

• We offer a 14-day price promise: If an item you bought goes on sale or is reduced within 14 days of your purchase, we'll happily refund the difference!
• Simply contact our Customer Support team with your order number and proof of the new price.

Sale & Promotion Pricing

• During sales, discounts are clearly marked and applied automatically at checkout.
• Sale prices are temporary and may vary by region or currency.
• We don’t price match with other retailers, but we’re confident you’ll love our value.

Currency & Regional Pricing

• Prices are displayed in your local currency where possible.
• Slight variations may occur due to exchange rates or local taxes – these are updated regularly for fairness.

At Chelsea Athleisure, we’ve partnered with Razorpay – India’s leading payment gateway – to make checkout secure, fast, and convenient for you. 💕

We support over 100 payment modes, including popular options in India and internationally.

Accepted Payment Methods

• Credit & Debit Cards: Visa, Mastercard, Rupay, American Express, Diners Club (domestic & international)
• UPI: Instant payments via apps like Google Pay, PhonePe, BHIM, and more
• Netbanking: From 50+ major banks across India
• Digital Wallets: Paytm, Mobikwik, Freecharge, and others
• EMI Options: Easy installments on credit/debit cards or cardless EMI
• PayLater: Buy now, pay later options
• International Cards: Accepted in 100+ currencies (including USD, EUR, GBP, AED, SGD)

Your payment information is protected with PCI DSS compliance and advanced encryption.

Secure & Seamless Checkout

• All transactions are safe and processed instantly.
• Multi-currency support for our global customers – pay in your local currency where available.

Your Chelsea Athleisure account is your personal hub – track orders, manage returns, save addresses, view wishlists, and earn loyalty points all in one place! 💕

How to Log In

1. Visit our website and click "Account" or "Sign In" (top right corner).
2. Enter your registered email address and password.
3. Click "Log In".

Forgot Your Password?

No worries!

• On the login page, click "Forgot Password?".
• Enter your email address.
• We'll send you a secure reset link (check spam/junk if needed).
• Follow the link to create a new password.

Don't Have an Account Yet?

• Click "Create Account" on the login page.
• Fill in your details (email, password, name).
• Join instantly and start earning Chelsea Rewards points on your first order!

Accessing on Mobile

• Use our mobile site or download the Chelsea Athleisure app (available on iOS & Android).
• Log in with the same email and password – everything syncs seamlessly.

Common Issues

• Wrong email/password: Double-check for typos or try another email you might have used.
• Account locked: After multiple failed attempts, wait 30 minutes or reset your password.
• Still stuck? Our support team can help verify and unlock your account.

Need assistance?
Our friendly Customer Support team is here 24/7.
Contact us here

Happy shopping – we can't wait to see you in your account dashboard!

We’re here to answer your questions about payments at Chelsea Athleisure – everything is secure, fast, and hassle-free thanks to our trusted partner, Razorpay. 💕

Common Payment Questions

• What payment methods do you accept?
  Over 100 options including Credit/Debit Cards (Visa, Mastercard, Rupay, Amex), UPI (Google Pay, PhonePe, BHIM), Netbanking, Wallets (Paytm, etc.), EMI, PayLater, and International Cards in 100+ currencies.
• Is my payment information safe?
  Yes! All transactions are protected with PCI DSS Level 1 compliance and bank-grade encryption. We never store your full card details.
• Why did my payment fail?
  Common reasons: insufficient funds, incorrect card details, bank restrictions, or temporary network issues. Try another card/UPI or contact your bank. If it still doesn’t work, reach out to us.
• Can I get an invoice or receipt?
  Absolutely – you’ll receive an order confirmation email with full details. A GST invoice (for Indian orders) is also attached or available in your account.
• Do you support international payments?
  Yes! Pay seamlessly in your local currency where supported. International cards are accepted worldwide.
• What if I’m charged twice or see an authorisation hold?
  Authorisation holds (pre-authorisation checks) are released automatically within 5–7 days. Double charges are rare – if you spot one, contact us with your order number and we’ll resolve it immediately.

Still have a payment question?

Our Customer Support team is ready to help with any transaction concerns.
Contact us here

Your Chelsea Athleisure account is your personal hub – track orders, manage returns, save addresses, view wishlists, and earn loyalty points all in one place! 💕

How to Log In

1. Visit our website and click "Account" or "Sign In" (top right corner).
2. Enter your registered email address and password.
3. Click "Log In".

Forgot Your Password?

No worries!

• On the login page, click "Forgot Password?".
• Enter your email address.
• We'll send you a secure reset link (check spam/junk if needed).
• Follow the link to create a new password.

Don't Have an Account Yet?

• Click "Create Account" on the login page.
• Fill in your details (email, password, name).
• Join instantly and start earning Chelsea Rewards points on your first order!

Accessing on Mobile

• Use our mobile site or download the Chelsea Athleisure app (available on iOS & Android).
• Log in with the same email and password – everything syncs seamlessly.

Common Issues

• Wrong email/password: Double-check for typos or try another email you might have used.
• Account locked: After multiple failed attempts, wait 30 minutes or reset your password.
• Still stuck? Our support team can help verify and unlock your account.

Need assistance?
Our friendly Customer Support team is here 24/7.
Contact us here

Happy shopping – we can't wait to see you in your account dashboard!

We’re here to answer your questions about payments at Chelsea Athleisure – everything is secure, fast, and hassle-free thanks to our trusted partner, Razorpay. 💕

Common Payment Questions

• What payment methods do you accept?
  Over 100 options including Credit/Debit Cards (Visa, Mastercard, Rupay, Amex), UPI (Google Pay, PhonePe, BHIM), Netbanking, Wallets (Paytm, etc.), EMI, PayLater, and International Cards in 100+ currencies.
• Is my payment information safe?
  Yes! All transactions are protected with PCI DSS Level 1 compliance and bank-grade encryption. We never store your full card details.
• Why did my payment fail?
  Common reasons: insufficient funds, incorrect card details, bank restrictions, or temporary network issues. Try another card/UPI or contact your bank. If it still doesn’t work, reach out to us.
• Can I get an invoice or receipt?
  Absolutely – you’ll receive an order confirmation email with full details. A GST invoice (for Indian orders) is also attached or available in your account.
• Do you support international payments?
  Yes! Pay seamlessly in your local currency where supported. International cards are accepted worldwide.
• What if I’m charged twice or see an authorisation hold?
  Authorisation holds (pre-authorisation checks) are released automatically within 5–7 days. Double charges are rare – if you spot one, contact us with your order number and we’ll resolve it immediately.

Still have a payment question?

Our Customer Support team is ready to help with any transaction concerns.
Contact us here

Chelsea Athleisure is a premium women's athleisure brand based in India, focused on stylish, comfortable, and high-performance activewear that seamlessly blends gym functionality with everyday chic. 💕

About Us

• Headquarters: D-3/8, Basement Floor, Vasant Vihar, New Delhi – 110057, India
• Official Website: www.chelseaathleisure.club
• We design and operate from New Delhi, offering worldwide shipping with a special focus on the Indian market (secure payments via Razorpay, supporting UPI, cards, wallets, and more).

What We Offer

• Yoga leggings, sports bras, hoodies, sets, and streetwear – all made with buttery-soft, squat-proof, sustainable fabrics.
• Free standard shipping and returns worldwide.
• Chelsea Rewards loyalty program for points and perks.

We're an online-only brand (no physical stores yet), proudly Indian-rooted and globally inspired.

We're always here to help with any questions, feedback, or support you need – your satisfaction means everything to us at Chelsea Athleisure! 💕

Get in Touch

The quickest way to reach our friendly Customer Support team is via email:

Email: customercare@chelseaseamless.com

We'll typically respond within 24–48 hours (often much sooner!).

Please include your order number (if applicable) and as much detail as possible so we can assist you faster.

Common Topics We Can Help With

• Order status & tracking
• Returns, exchanges & refunds
• Product sizing & recommendations
• Payment or website issues
• Feedback or suggestions

Other Ways to Connect

• Instagram: @chelseaathleisure – DM us for quick queries or styling inspo!
• Website Contact Form: Visit https://www.chelseaathleisure.club/pages/contact-us to submit your message directly.

Our Address (Headquarters)

Chelsea Athleisure
D-3/8, Basement Floor
Vasant Vihar
New Delhi – 110057
India

We're aware that fake accounts, websites, and social media profiles impersonating Chelsea Athleisure have been reported – this is unfortunately common for emerging brands. These scams often aim to steal personal information, payment details, or sell counterfeit products. Your safety is our top priority! 💕

Official Chelsea Athleisure Only

• Website: https://www.chelseaathleisure.club
  (This is our one and only official site – bookmark it!)
• Email: customercare@chelseaseamless.com
• Social Media: @chelseaathleisure on Instagram (verified where possible – check for our official links on the website)
• Payments: Powered securely by Razorpay (you'll see Razorpay at checkout)

We do not have other domains like .com, .shop, or similar variations.

How to Spot Fakes

• Too-good-to-be-true deals: Heavy discounts (e.g., 70–90% off) or urgent timers – we rarely run massive sales outside official announcements.
• Suspicious URLs: Anything not exactly chelseaathleisure.club (e.g., chelsea-athleisure.com, chelseaathleisureofficial, etc.).
• Unofficial payment methods: Requests for direct bank transfers, crypto, gift cards, or non-Razorpay gateways.
• Poor grammar/spelling: In emails, sites, or messages.
• Fake social accounts: Profiles without links to our official site or with very few followers/posts.

What to Do If You Spot a Fake

• Do not click links, enter details, or make payments.
• Report the site/account:
  To us: Forward details to support@chelseaathleisure.club
  On Instagram/Facebook: Use the report feature for impersonation
  To authorities: In India, report to cybercrime.gov.in; internationally, your local consumer protection agency
  
• If you've been affected: Contact your bank immediately to dispute charges.

We actively monitor and report these fakes, but scammers create new ones quickly. Always double-check by visiting our official site directly.

We're a fast-growing, women-focused athleisure brand based in New Delhi, India – passionate about empowering women through stylish, comfortable activewear that fits real lives. 💕

At Chelsea Athleisure, we’re building a small but mighty team of creative, driven, and positive people who love fashion, fitness, and making customers feel amazing.

Why Join Us?

• Flexible, supportive work culture
• Opportunity to grow with a young brand
• Employee discounts on all Chelsea Athleisure pieces
• Creative freedom and real impact

Use this text to answer questions in as much detail as possible for your customers.